Service Interruption – Temporary Downtime

Uptime Impact: 4 hours, 38 minutes, and 7 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Avatar for
Recovering

We are seeing signs of recovery across TaxDome services following a widespread outage with our cloud provider, Amazon Web Services (AWS).

Our team continues to monitor the situation closely and will provide further updates as stability returns across all systems.

We appreciate your continued patience and understanding.

Avatar for
Investigating

We are currently experiencing a temporary service outage due to an ongoing AWS (Amazon Web Services) issue. This is impacting access to our applications and services.

Our team is monitoring the situation closely. We’ll provide updates as AWS resolves the issue and will keep you posted here.

Thank you for your patience.

Avatar for
Began at:

Affected components
  • General application health
    • Performance
    • Documents
    • Jobs and pipelines
    • Payments
    • Search
    • Email sync and sending
    • Reporting
  • Windows App
  • Client Mobile app
  • Firm Mobile app
  • Custom Landings