Notice #317625
Recovering

We're currently having issues

Began:

We've identified the issue, localized the problem, and are now waiting for everything to fully recover. Thank you for your patience.

Some customers are experiencing problems with the Documents and Accounts pages right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

  • Landing Page
  • Application
  • Custom Landings
  • Email Integration
  • Background Jobs

    Emails, Files processing

  • Windows App
Previous Incidents

[Resolved] We're currently having issues with logging

Began: Ended: Duration:
  • Application

Some people are experiencing problems with logging right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

We've now resolved the incident. Thanks for your patience.

[Resolved] CPACharge payments

Began: Ended: Duration:
  • Application

Payments through CPACharge are experiencing downtime through the mobile app. We are working with CPACharge on a resolution.

We've now resolved the incident. Thanks for your patience.

[Resolved] Temporary performance issues

Began: Ended: Duration:
  • Background Jobs

We are experience some performance issues at the moment. Delays are possible in some cases.

We've fixed the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

[Resolved] Issues with login for the team members without the View all accounts access right

Began: Ended: Duration:
  • Application

We are seeing an elevated number of errors when employees without the View all accounts access right are logging in. We're investigating - as a workaround, please toggle on this access right for the team member in question. We apologize for the inconvenience.

We've now resolved the incident. Thanks for your patience.

[Resolved] We're currently having issues

Began: Ended: Duration:
  • Application
  • Background Jobs

Some users might see a white screen in different places instead of the page content. We're investigating the issue.

We've confirmed there is a problem, we're working to resolve it.

We've fixed the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

No further notices from the past 90 days.