Issues accessing your firm portal

We've now resolved the incident. Thanks for your patience.

We've fixed the core issue, and are waiting for things to recover.

While we continue to investigate, there is a workaround you can use.

If your portal does not open on your custom website address, go to your standard TaxDome address instead, in the format yourfirmname.taxdome.com. Everything in your account works as normal there, and your clients can be pointed to the same address in the meantime.

Our team is still working on the root cause. We will post the next update here as soon as we have one, and thank you for your patience.

We are aware that some firms are currently unable to open their firm portal. The issue is most often reported on portals using a custom website landing.

Your data and documents are not affected.

Our team is investigating the root cause now. We will post an update here as soon as we know more.