Users are unable to authenticate to mobile and desktop apps using email and password

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Investigating

Some users are currently experiencing an error when trying to authenticate in the mobile and desktop apps. Please use Google SSO to log in if possible as a temporary workaround. Users who are already logged in are not impacted. Our team is actively working on a solution. Thank you for your patience!

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Began at:

Affected components
  • Windows App
  • Client Mobile app
  • Firm Mobile app